QA MANAGEMENT
FOR VERBAL SOLUTIONS
14 years of
EXPERIENCE
+200
Voice Over Artists
+350
Vetted Interpreters
+300
Language Pairs
+20
Sectors
Our journey toward verbal solutions excellence begins with our team of highly skilled interpreters and voice-over artists, each a master of languages and cultural nuances. These professionals bring not only linguistic proficiency but also industry-specific knowledge and a deep understanding of the contexts in which they work. They form the foundation upon which our Quality Assurance (QA) approach is built.
In addition to our exceptional professionals, we harness the power of cutting-edge technology and industry best practices to ensure that our quality interpretation and voice-over services consistently meet and surpass the highest standards.
WHY HELICO?
STANDARDIZED QUALITY
RELIABILITY
A COMMITTED TEAM
Interpreter Recruitment Process
Initially, we request prospective interpreters to submit their CVs and fill out our forms to showcase their relevant experience, highlighting their field of specialization, hours dedicated to interpretation, their certificates, and any additional qualifications. Alongside this, the candidates are required to complete a recruitment form, providing details about their background, availability, and preferred languages.
Those who meet our initial criteria proceed to an evaluation test call where we assess their interpretation skills. We also stress the importance of a strict code of ethics, emphasizing confidentiality, impartiality, and professionalism in their services.
Upon successfully passing the evaluation and embracing our ethical standards, interpreters go through a comprehensive onboarding process to acquaint themselves with our platforms, software, and client-specific requirements before they start working on actual projects with us.
LANGUAGES WE OFFER INTERPRETING SERVICES
We are pleased to announce that we have successfully navigated our recruitment process, resulting in approximately 500+ skilled interpreters ready to serve your language needs.
In addition to quality remote interpreting services, our vetted interpreters are geographically versatile, capable of providing on-site interpretation services in multiple countries, including Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Italy, Kazakhstan, Kosovo, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, China, Japan, South Korea, Taiwan, Indonesia, Thailand, and Singapore.
Your COMMUNICATION
Our Responsibility
BEFORE THE INTERPRETING PROCESS
Client Consultation
We understand your requirements, including languages, subject matter, and technical setup.
Learning All the Details of Your Event
We gather comprehensive information about the event you are planning, including the agenda, speakers, duration, and any specific requirements.
Quoting Accordingly
We provide a detailed quote to you based on the scope and requirements of the event.
BEFORE THE EVENT
Interpreter Selection
We choose the interpreters based on their language proficiency, subject matter expertise, and prior experience in remote or on-site interpretation.
Technical Setup and Testing
We ensure all necessary equipment (computers, microphones, headsets, etc.) is in working order. Additionally, we test the related platforms to ensure compatibility and smooth operation.
Glossary and Materials Preparation
We compile a glossary of specialized terms or terminology specific to the event and share any relevant documents or materials with our vetted interpreters in advance.
PRE-EVENT PREPARATIONS
Pre-Event Briefing for Interpreters
We provide our interpreters with event details, including agenda, speakers, and any specific terminology or materials related to the event by complying with our GPDR Policy.
Test Calls with Interpreters
We conduct a test call with interpreters to ensure that their equipment and internet connection are functioning properly.
Code of Ethics and Guidelines
We remind our vetted interpreters of the code of ethics and any specific guidelines for the event.
durıng the event
We ensure that all interpreting equipment, including audio and video systems, has undergone thorough testing to ensure proper functionality. Additionally, our vetted interpreters are prepared to facilitate effective communication and enhance visibility. If either you as our customer or your event participants are in need of a housekeeping speech or instructions, we also help you with that.
Facilitate Communication
We ensure that interpreters can clearly hear speakers and vice versa and that everyone has access to necessary materials.
Monitor Equipment
We keep an eye on the interpreting equipment or the software to promptly address any technical issues before affecting the flow of the event.
Provide Support
We are available to address the needs of speakers, interpreters, and participants throughout the event.
Maintain Confidentiality
We maintain strict confidentiality regarding any sensitive information shared during the event.
GET QUALITY INTERPRETING SERVICES
WITH
SEAMLESS QA MANAGEMENT
TESTIMONIALS
CRDF GLOBAL
COLLABORATING WITH HELICO ON ON-SITE INTERPRETING HAS ALLOWED US TO BREAK DOWN LANGUAGE BARRIERS. THEIR INTERPRETERS ARE SKILLED AND ALSO HIGHLY RELIABLE.
RENAULT
WHATEVER OUR NEEDS MAY BE, THEY ARE ALWAYS THERE FOR US, SWIFTLY AND EFFECTIVELY. WE ALWAYS TRUST THEM AND ARE PLEASED WITH OUR COLLABORATIONS.
CULMEN
INTERNATIONAL
THEY MEET OUR REMOTE INTERPRETING REQUESTS PROMPTLY. THEIR INTERPRETERS' LANGUAGE PROFICIENCY AND CULTURAL UNDERSTANDING ARE TRULY IMPRESSIVE.
FOLKART
HELICO IS ONE OF OUR MOST CRITICAL PARTNERS IN HELPING OUR BUSINESS EXPAND GLOBALLY. THEIR ON-SITE INTERPRETING SERVICES HELP US DRIVE COLLABORATIVE PROJECTS TO SUCCESS.
